The product is totally Made in Italy, we work with British suppliers but the package is produced and shipped from Italy.
SHIPPING AND DELIVERY METHOD:
In order to guarantee a competitive price, we rely on the professional services of Poste Italiane.
In particular, we use three different services:
1) Standard Post – Free
2) Priority 1 Post – 3,00 €
3) Recommended Mail 1 – 6,50 €
1) Free shipping is done by standard posting of Poste Italiane and delivery times vary up to 10 working days (excluding Sat and Sun) from shipment.
We are not responsible for any missed deliveries, nor are we able to provide tracking because this service is not available for standard shipping. We invite our customers to write us an email or contact us on our official Facebook page in case of no reception and 10 working days after shipment, LOVE HOGWARTS will commit to reprinting the product (exactly as it was ordered, without adding vivid changes such as the name of the letter) free of charge.
The shipment will be made at our expense using the POSTA 1 PRIORITARIA method. If the second shipment does not go well, we will proceed to a third shipment with RECOMMENDED POSITION1 at our expense. If the reason for the reception is due to a customer communication error, the additional shipment will be charged to the customer.
2) Postage 1 Priority: is a service made available by Poste Italiane and guarantees delivery from 1 day to a maximum of 4 working days (excluding Sat and Sun) from the following day to the acceptance of the package.
However, in average, the timing is 3 days. This shipping method allows partial parsing of the letter, which means that you can only check the delivery outcome. Tracking is not released automatically to each customer but can be requested directly by mail or via FB’s official page. In case of no reception, after 4 working days after the date of acceptance by Poste Italiane, LOVE HOGWARTS will undertake to reprint the product and make a new shipment at its own with the RECOMMENDED POST service 1. The product will be reprinted exactly as it has been ordered, without adding remarkable changes, such as the name of the letter.
If the reason for the reception is due to a customer communication error, the additional shipment will be charged to the customer.
3) Recommended Mail 1: is a service made available by Poste Italiane and is 100% guaranteed either because it is legally valid and because it guarantees delivery to the recipient or its delegate within one business day following the shipment (result reached 94.0% of shipments in the first half of 2016). It is fully traceable (from shipment to delivery), it is more effective thanks to the double delivery attempt, it offers free standing for 15 days at the post office of reference. If no reception is received, within 2 business days after the date of acceptance by the post office, I LOVE HOGWARTS will endeavor to reprint the product (exactly as it was ordered, without adding remarkable changes, such as the name of the letter) to free of charge, and will proceed to a SEND BY THE INSURED POST service, at its own expense. If the reason for the reception is due to a customer communication error, the additional shipment will be charged to the customer.
PROCESSING AND SHIPMENT TIMES:
The product is produced no later than one business day (excluding Sat and Sun) from receipt of the order. Orders are generally processed on the very day of receipt, thus offering speed and timeliness in the release of the same. However, for special cases or for causes of force majeure, LOVE HOGWARTS reserves up to one business day to complete and dispatch the order.
Shipment takes place on the same day of processing. Please note that, generally, the acceptance of the bill by the post offices coincides with the next day to the SHIPMENT itself.
Particular example of a case-limit: we receive an order at 17 o’clock on Friday. The product is processed no later than Monday (one working day, excluding Sat and Sun), is sent on Monday at post office. Acceptance may take place on Tuesdays by mail, therefore the delivery delivery calculation starts on Tuesday and not Friday.
PERSONAL IDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
HOW WE USE COLLECTED INFORMATION
The Harry Potter Lexicon may collect and use Users’ personal information for the following purposes:
- To run and operate our Site
We may need your information to display content on the Site correctly.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
THIRD PARTY WEBSITES
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
COMPLIANCE WITH CHILDREN’S ONLINE PRIVACY PROTECTION ACT
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
YOUR ACCEPTANCE OF THESE TERMS
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. This policy was created with http://www.Privacy Policies.com